You acknowledge and agree that goods produced by us for you are bespoke, the Felure Team is specially in charge of reviewing each product thoroughly before being sent to our customers.
Therefore once an order has been shipped you can no longer edit any details or cancel it. If the shipping details were incorrect or if you ordered the wrong size or color, Felure is not responsible and will not offer replacements or refunds. You are responsible for capturing the correct information for your order.
However, we can offer a replacement order free of charge, if there are any issues with the order, like manufacturing error and such.
In case a replacement order is arranged, there is no need to send the original order back to us.
Please feel free to contact with us all the necessary information and photographic evidence, we will do everything possible to correct the situation and provide the most suitable solution to you, depending if the replacement or a refund is eligible or not.